Hawaiian Bedding Frequently Asked Questions
Q. What is your Return Policy?
A. All Dean Miller Surf Bedding Products have a 21 (Twenty One) Day Full Money Back Guarantee starting from the time you receive your order. You may refund or exchange your order for any reason you like. Dean Miller Surf Bedding does not reimburse any shipping and handling charges. Throw it on your bed, see if you like it, if not send it back! We have NO restocking fees, and want to make sure you are happy with your order. Any returns received after 21 days, the customer will receive a store credit.
Q. What are your shipping charges?
A. Special Promo - All orders over $199.00 shipping to the continental US ship for FREE no matter how much you order! Dean Miller Surf Bedding uses live Fed Ex rates to calculate the shipping rates, it all depends on the weight of your order and how far you live from Southern California (where we ship from.) All orders are calculated for FedEx Home Delivery, which is essentially the same as Fedex Ground service. This will provide with you a real time shipping quote directly from Federal Express. Depending on the actual order received, we may ship items using other carriers to deliver your product to you the fastest way possible. After shipping bedding products for over 12 years, we have found that all carriers basically charge the same rate with slight variances. Shipping is hard to calculate exactly since all the carriers are constantly adjusting their prices for inflation and rising gas charges. But we try to give you the best shipping price available, and if you compare us with just about any other websites in any industry, we actually come up pretty cheaply.
Q. Do you ship internationally?
A. The quick answer is yes. We ship Hawaiian bedding and all types of surf decor worldwide. The furthest place we have ever shipped is St. Petersburg, Russia!
It is best to quote you a shipping rate so we can find the cheapest and quickest method of shipping for you. Shipping rates depend on the weight of the products you have ordered. Here is a quick chart of some typical international rates for comforters, other items that weigh less or fit in a smaller box will be able to ship for a lower rate:
@ $20.00 - $30.00 USD
UK / Europe Area
@ $40.00 - $50.00 USD
Australia / Far East
@ $40.00 - $50.00 USD
Q. Do you have a printed catalog you can send me?
A. The simple answer is No. Our online catalog of tropical bedding, Hawaiian comforters and crib bedding is always more updated and easier to maintain than a printed catalog, but we do have a mailing list if you would like to be on it, since we are always throwing the idea around of making a printed catalog. Just shoot us an email if you want to be on our list.
Q. Will you mail me a swatch of a Hawaiian fabric?
A. The quick answer is No. We used to send out swatches, but we found that a small swatch of Hawaiian fabric does not capture the entire print in repeat since some of our designs were printed larger to accommodate big bed sizes. We try to represent our Hawaiian fabrics the best we can online with quality pictures, and high resolution scans of our Hawaiian print fabrics. Most of our fabrics are stored at an off site warehouse so we do not currently have the cability to mail out physical swatches, but we do have a generous return policy if you believe the fabric you ordered for some reason does not meet the color expectations you desired.
Q. I need something rushed right away, can you overnight it to me?
A. Absolutely! Give us a call at (949) 698 - 6278 or email us if you need something right away and we can quote out the shipping options for you. It all boils down to stock though, so please call us first to see if the surf decor item(s) you are interested in are in stock and ready to ship.
Q. I want to return an order I placed with you, what do I do?
A. If you can make a copy of your invoice and simply write on the invoice please refund / exchange or whatever you would like to do and send back all returns to:
Dean Miller Surf Bedding
33511 Nancy Jane Court
Dana Point, California 92629.
All refunds will issued back to your credit card within 2 - 5 business days of receiving your return. If you need a copy of your invoice please email or call us.
Q. Do you have store or showroom to see your products in person?
A. Dean Miller Surf Bedding does not currently have our bedding comforter showroom open to the public right now, but we are working on it! Sorry but you will have to shop our beach bedding superstore in the meantime.
Q. Do you do custom sizes?
A. No. We used to do custom sizes a long time ago and it turned out to be a nightmare. To help you we decided to sell our Hawaiian fabric by the yard for all you sewers out there, and there are plenty of alterations shops that will gladly do custom bedding sizes to help you. If you have any questions at all regarding sizing or how to make a beach bedding comforter product, please feel free to call Dean Miller Surf Bedding at any time, we have been making tropical bedding for 12 years!
Q. What is the difference between a duvet cover and a comforter?
A. Duvet is french for comforter, so a duvet cover is a comforter cover, its like a big pillowcase for your comforter. People like duvets because they are easier to clean and you can change the look of your bedroom very easily by simply switching out your duvet cover. So when you are feeling like a little aloha, that's when you put your Dean Miller Duvet on. For more information on comforters click here.
Q. Are all your patterns available in sheet sets?
A. No, we only have Two patterns in surf sheet sets right now, very nice sets though. Keep an eye on our webstore though, since this is a product category we love to expand. Sheet sets are in stock ready to ship though.
Q. Who is Dean Miller?
A.Dean Miller is a Hawaiian legend born on the isle of Kauai. A Man who lived in the rain forest, and bathed in majestic waterfalls. Hunted wild boar, Surfed mighty waves, and most importantly: slept on a bed of Hawaiian Flowers. In his spirit and honor we named our company after this true American Folk Hero.
Q. Where are your products made?
A. All Dean Miller Surf Bedding products are made here in Sunny Southern California with imported material. Dean Miller makes beach bedding, crib bedding, metal signs, surf decor, and other tropical bedding comforter related items.